Frequently Asked Questions


How does a monitored alarm work?

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How your will system work
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What about Pets?

Pet immune sensors that can distinguish between humans and pets are now available at no extra charge. They are only recommended for use with small pets up to 20-30 kilos.

 What are keyholders?

The police require that a person with a monitored alarm provides the names and contact details of at least 2 people, who live within 20 minutes travelling time of the alarmed property, to act as keyholders. A keyholder will be called by the ARC to inform them of alarm activation, the type of alarm (Intruder, Fire or Personal Attack) and whether the police or fire brigade have been called.

Keyholders may need to go to the property asap, if the Police or Fire Brigade have been called, keyholders should wait for them to arrive. They should not put themselves at risk or enter the property if the police or fire services are attending, until they are told it is safe to do so.

What information do keyholders need to know?

• The correct entry/exit route
• How to unlock the property
• Where the alarm panel, keypad and proximity reader are located
• How to set and unset the alarm
• The System Code. This can be their own code if it is easier to remember
• The password for the alarm or their own Verification Number to identify them when on the property
• The telephone number of the Alarm Receiving Centre
• The telephone number of our Service & Support, to request an engineer
• How to contact the homeowner
• Where the log book is kept
• How to reset the alarm
• How to lock up again

How long does installation take?

We are usually able to install within 7 days of receiving an order. A typical wire free alarm installation (up to 8 zones) usually take between 4-6 hours, please allow longer for hard wired systems. Our engineers will arrive between 8-9 am on the day of installation. Larger systems may take a second day, you will be advised of this prior to installation.

How long is my alarm guaranteed for?

Each system comes with a standard 12 months product warranty following installation which includes parts and labour charges as a result of faulty equipment or workmanship.

Are wireless alarms any good?

Wireless DIY and unreliable burglar alarms can be prone to false alarms. We use the latest Honeywell equipment which is known for its reliability and simplicity and comes well recommended. Your system will be professionally installed, compliant with the latest British & European standards and far more sophisticated than those available in DIY stores.